Terms of Service

VEVVO offers four subscription plans: Free, Starter ($29/mo), Growth ($79/mo), and Pro ($149/mo). Annual billing is offered at 10× the monthly rate (about 17% off, marketed as 'save 2 months'). Each paid plan includes a fixed number of seats, included locations, included transactional emails, and a published all-in card processing rate; the current values are listed on the Pricing page and are the controlling values at the time you subscribe.

All paid plans start with a 14-day full-Pro trial. No credit card is required to begin the trial. If you do not pick a plan before the trial ends, your workspace downgrades automatically to the Free plan in a read-only state — your data remains intact and you can pick a plan at any time to restore write access.

Subscriptions auto-renew on the same cadence (monthly or annual) until you cancel or change plans. Upgrades take effect immediately and are prorated; downgrades take effect at the end of the current billing period, except a downgrade to Free which can be applied immediately on request.

We will give you at least 30 days' written notice (by email and an in-dashboard banner) before increasing the published price of any paid plan. The notice will identify the new price, the effective date, and which plan(s) are affected.

If you are an active paid customer on the date a price increase takes effect, your existing rate is grandfathered through your current renewal boundary, so a price change never raises a bill you have already started paying:

• Monthly subscribers continue paying the old rate until their next renewal on or after the effective date — i.e. the new rate first applies on the first monthly renewal after the change.

• Annual subscribers continue paying the old rate for the entire remainder of the prepaid annual term — i.e. the new rate first applies when that annual term renews.

Switching plans or billing cadence (for example, monthly → annual) on or before the effective date locks in the then-current price for the new term you start. After your renewal boundary passes, subscriptions renew at the published price in effect at that time.

Price decreases (and free upgrades to your existing plan) take effect for everyone immediately and do not require notice.

Pass-through fees that we do not control — Stripe processing rates, telecom fees, sales tax, third-party financing fees — are not subject to this grandfathering policy and may change when our underlying providers change them. We will post the current pass-through rates on the Pricing page.

From time to time we offer 'Founder' pricing during a launch or promotion window. A Founder rate is locked in for as long as the subscription remains active and continuously paid; it survives future public price increases and does not expire at the next renewal. Lapsing the subscription (cancellation, payment failure that is not cured within 14 days, or downgrade to Free) ends the Founder rate, and re-subscribing later returns you to the then-current public price.

Each plan publishes caps on active jobs, customer records, included seats, included locations, and included transactional emails per month. Reaching a hard cap will block additional create operations on your plan until you upgrade, archive existing records, or wait for the next billing period (for emails). We do not silently delete data when you exceed a cap.

Email overages on Starter are billed at $5.00 per 1,000 transactional emails sent over the included monthly pool; on Growth and Pro they are billed at $5.00 per 2,000. Overages are accumulated and invoiced at the end of the calendar month. Free-plan email sends stop at the cap and resume the following month.

Extra locations on Growth and Pro are billed at the per-location rate published on the Pricing page on the date the location is added. Extra locations purchased on annual billing receive the same annual discount as the base plan.

FlowPro AI assistant — text chat. Each plan that includes FlowPro publishes a per-user daily message cap. Messages stop at the daily cap and reset at midnight in your workspace timezone; we do not roll unused messages forward and we do not bill text-message overages. Tool calls the assistant makes on your behalf (drafting an estimate, looking up a customer, etc.) count as part of the same message and are not billed separately. FlowPro voice features (speech-to-text dictation and read-aloud responses) are not part of the current release; if and when we add them they will be governed by separately published terms and an in-product notice before they take effect.

AI assistant fair use. We may rate-limit, throttle, or temporarily suspend FlowPro access for a workspace that we reasonably determine is being used in a way that is abusive, automated/scripted in violation of Section 10, or materially exceeds typical interactive use of the published caps (for example, a single user driving sustained high-volume traffic indistinguishable from an automated script). We will give written notice and a chance to cure where reasonably possible.

Customer payments are processed by Stripe under your Stripe account. Stripe's standard processing fees (typically 2.9% + 30¢ for cards and 0.8% capped at $5 for ACH) are deducted by Stripe before funds reach your bank account. VEVVO may add a platform fee on top of Stripe's fees; the all-in customer-facing rate for each plan is published on the Pricing page and is what we will charge.

VEVVO does not hold customer funds. All payment funds flow directly through Stripe to your linked bank account on Stripe's standard payout schedule.

Third-party AI providers. FlowPro text chat is powered by Anthropic (Claude family of models), accessed through our hosting platform's managed AI integrations layer (currently provided by Replit) so you do not need to bring your own API key. Your prompts, the message history of a thread, and the relevant subset of your Customer Data the assistant retrieves to answer the prompt are transmitted through that integrations layer to Anthropic for the sole purpose of returning a response to you, subject to the data-handling commitments described in our Privacy Policy and to the data-handling terms of our hosting platform and Anthropic, which may change from time to time. We do not separately authorize Anthropic to use your prompts or outputs to train its public foundation models, and we will update this Section and the Privacy Policy if that posture materially changes. AI inference fees that we incur from Anthropic are absorbed into your subscription up to the published FlowPro daily message cap in Section 4; we may change that published cap from time to time on at least 30 days' written notice as described in Section 4.

Pass-through service fees outside Stripe and AI providers. Telecom fees (SMS routed through Twilio when applicable), email-deliverability surcharges, mapping/geo-IP lookups, and similar pass-through services that we do not control may change when our underlying providers change them and are not subject to the grandfathering policy in Section 2. Current pass-through rates are posted on the Pricing page.

You can cancel a paid plan at any time from the Billing tab in Settings. Monthly subscriptions remain active through the end of the current paid month and then downgrade to Free read-only. Annual subscriptions remain active through the end of the prepaid annual term; we do not pro-rate refunds on annual plans, but you keep full access until the term ends.

If you believe you were charged in error, contact support within 30 days of the charge and we'll review it.

Every plan, including Free, can export a bookkeeper-ready CSV of invoices and payments at any time. You can also export your customer list and job history from Settings.

When you delete your account, we retain your operational data for 30 days in case you reactivate, then permanently delete it. Backups are rotated out within 90 days. Tax records and invoices are retained for the period required by applicable law.

Subject to your continued compliance with these Terms and timely payment of applicable fees, VEVVO grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the VEVVO service for the internal business operations of your own flooring or trades company.

This is a license to use the service, not a sale of the software. No title, ownership, or intellectual property rights in or to the VEVVO software, service, brand, source code, designs, screens, or copy are transferred to you. All rights not expressly granted are reserved by VEVVO.

The license terminates automatically — without notice — if you breach these Terms, attempt any of the restricted activities in Section 10, or stop paying. On termination you must stop using the service.

VEVVO (or its licensors) owns all right, title, and interest in and to the service, including the software, source code, object code, user interface, visual design, on-screen text and copy, screenshots, logos, marketing site, documentation, marks, audio, video, generated reports and templates, and any improvements, derivative works, modifications, or feedback-driven changes to the foregoing — whether or not contributed to or suggested by you.

You retain ownership of the customer, job, photo, estimate, invoice, and other operational data you input into the service ('Customer Data'). You grant VEVVO a worldwide, royalty-free license to host, process, transmit, back up, and display your Customer Data solely as needed to operate, secure, support, and improve the service for you, and to produce aggregated and de-identified analytics that cannot reasonably be used to identify you or your customers.

Nothing in these Terms transfers ownership of the VEVVO service or any part of it to you, and nothing transfers ownership of your Customer Data to VEVVO.

You will not, and will not permit any third party to:

• Copy, mirror, frame, scrape (manually or via automated tools, bots, headless browsers, or AI agents), index, harvest, or republish the service, its screens, its source code, its API responses, its rendered HTML/CSS, its on-screen text, or its generated outputs, except as expressly permitted in writing.

• Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive source code, underlying ideas, algorithms, file formats, or non-public APIs from the service, except to the limited extent that applicable law expressly permits despite this restriction.

• Modify, translate, create derivative works of, or build upon the service or any part of it.

• Rebrand, white-label, resell, sublicense, rent, lease, time-share, or operate a service bureau using the service.

• Use the service, its outputs, its screens, its UI patterns, its copy, or any data derived from it to design, develop, train, fine-tune, evaluate, benchmark, or improve any product or model that competes with VEVVO, or to assist any third party in doing so.

• Remove, obscure, or alter any copyright, trademark, license, attribution, or other proprietary notice that appears in or on the service.

• Probe, scan, stress-test, or attempt to defeat the security or rate-limits of the service, or use the service to send unsolicited bulk communications, distribute malware, or violate the rights or privacy of any person.

• Use the service in violation of any law, regulation, sanctions program, or export control. You acknowledge that the service may not be used in jurisdictions or by persons subject to applicable embargoes or sanctions.

Each restriction in this Section is a material term. Breach of any of these restrictions is a material breach permitting immediate suspension and termination under Section 16.

VEVVO™, the VEVVO logo, the VEVVO wordmark, and the VEVVO product names and color treatments (collectively, the 'Marks') are trademarks of [Owner Legal Name]. The ™ symbol indicates a claimed common-law trademark; the ® symbol will be used only after the United States Patent and Trademark Office issues a federal registration.

Acceptable uses, without prior written permission: factual reference to VEVVO as the product you use (for example, 'We run our shop on VEVVO'); a screenshot of your own workspace shared in good faith on social media; a link back to vevvo's marketing site that does not imply endorsement.

Unacceptable uses: using the Marks (or any confusingly similar mark) in your own product, company, or domain name; using the Marks in advertising for a competing product; modifying or recoloring the logo; combining the Marks with another mark to suggest a partnership or endorsement that does not exist; presenting the Marks in a way that disparages VEVVO.

All other trademarks, product names, and logos referenced in the service belong to their respective owners and are used for identification purposes only.

If you send VEVVO ideas, suggestions, bug reports, feature requests, mockups, or other feedback about the service ('Feedback'), you grant VEVVO a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, modify, and incorporate that Feedback into the service or any other VEVVO product without obligation to attribute, compensate, or notify you. You represent that you have the right to grant this license and that the Feedback is provided voluntarily.

Non-public portions of the service — including unreleased features, internal admin tooling, pricing offered to you under a non-public agreement, performance metrics, security details, source code, and any documentation marked confidential — are the confidential information of VEVVO. You will protect this information using at least the same care you use to protect your own confidential information of similar sensitivity (and no less than reasonable care), and will not disclose it to any third party except to your employees and contractors with a need to know who are bound by confidentiality obligations at least as protective as this Section.

VEVVO respects intellectual property rights. If you believe content hosted on the service infringes your copyright, send a written notice that complies with 17 U.S.C. § 512(c)(3) (DMCA) to our designated agent at the contact address below. Include: identification of the copyrighted work, identification of the allegedly infringing material with a URL, your contact information, a good-faith statement, a statement under penalty of perjury that you are authorized to act, and your physical or electronic signature.

Send DMCA notices and other abuse reports to help@apexcoatinggroup.com (placeholder — confirm with counsel before launch).

We may, in our discretion, remove allegedly infringing content, suspend the responsible account, and terminate repeat infringers.

You agree not to use VEVVO to send unsolicited bulk email, harass customers, store regulated data we do not support (PCI cardholder data, PHI under HIPAA), or attempt to disrupt the service. We may suspend accounts engaged in abusive activity with notice where reasonably possible.

Our full Acceptable Use Policy is available at /aup and is incorporated into these Terms by reference.

Either party may terminate the agreement for convenience by cancelling the subscription as described in Section 6. VEVVO may suspend or terminate your access immediately, without refund and without prior notice, if you breach these Terms — and especially if you breach the Restrictions in Section 10 or the Intellectual Property terms in Section 9.

On termination: (a) your license to use the service ends; (b) you must stop accessing the service and uninstall any associated software; (c) we will retain your Customer Data for the recovery window described in Section 7 and then delete it; (d) accrued but unpaid fees become immediately due.

Sections that by their nature should survive termination — including Sections 8 (license boundary), 9 (IP ownership), 10 (Restrictions), 11 (Trademarks), 12 (Feedback), 13 (Confidentiality), 17 (Disclaimer), 18 (Limitation of liability), 19 (Indemnification), and 20 (Governing law) — survive termination.

THE SERVICE IS PROVIDED 'AS IS' AND 'AS AVAILABLE,' WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VEVVO AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

VEVVO does not warrant that the service will be uninterrupted, error-free, secure, or that any defects will be corrected, or that the service will produce specific business outcomes. You use the service at your own risk and are responsible for backing up your Customer Data and for verifying any tax, payroll, or regulatory output before relying on it.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VEVVO OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF VEVVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VEVVO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO VEVVO FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply notwithstanding the failure of essential purpose of any limited remedy and form an essential basis of the bargain between you and VEVVO.

You will defend, indemnify, and hold harmless VEVVO and its officers, directors, employees, and agents from and against any third-party claim, demand, suit, or proceeding, and any related losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees), to the extent arising out of: (i) your Customer Data; (ii) your violation of Section 10 (Restrictions) or Section 11 (Trademarks); (iii) your violation of applicable law; or (iv) your infringement or misappropriation of any third-party right.

VEVVO will defend, indemnify, and hold you harmless from and against any third-party claim alleging that the VEVVO service, as provided by us and used in accordance with these Terms, infringes that third party's U.S. patent, copyright, trademark, or trade secret. VEVVO's obligations under this paragraph do not apply to claims arising from: (a) your Customer Data; (b) your modifications to the service; (c) your combination of the service with anything not provided by VEVVO; or (d) your continued use of an allegedly infringing version after VEVVO has provided a non-infringing alternative.

The indemnified party will: (i) promptly notify the indemnifying party of the claim; (ii) give the indemnifying party sole control of the defense and settlement (provided that no settlement that imposes liability or admission on the indemnified party may be entered without its consent); and (iii) reasonably cooperate at the indemnifying party's expense.

These Terms are governed by the laws of the State of [State], United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing any lawsuit, the parties will attempt to resolve any dispute informally for at least 30 days by sending a written description of the dispute and a proposed resolution to the other party (to help@apexcoatinggroup.com for VEVVO, and to your account email address for you).

If informal resolution fails, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in [County, State] for any dispute not subject to the informal-resolution clause, and waive any objection to that venue.

We may update these Terms from time to time. Material changes — including any change to the price-change or grandfathering policy in Section 2, or the license grant in Section 8 — will be announced by email and an in-dashboard banner with at least 30 days' notice before they take effect. Non-material changes (typo fixes, clarifications, contact info) take effect on posting.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

These Terms, together with the Acceptable Use Policy and the Pricing page, constitute the entire agreement between you and VEVVO regarding the service and supersede all prior or contemporaneous agreements, communications, and proposals on the subject.

No waiver of any breach is a waiver of any subsequent breach. You may not assign these Terms without VEVVO's prior written consent; VEVVO may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.

Questions about these Terms? Reach us through the contact page or by replying to any system email from VEVVO. Legal notices may be sent to help@apexcoatinggroup.com.