Punch List
The end-of-job walkthrough list of small fixes a customer wants completed before final payment.
The punch list is the customer-walkthrough closeout of an install — the small fixes (caulk a transition, touch up a baseboard nail, swap a damaged plank) that need to be completed before the final invoice gets paid.
Documenting the punch list with the customer at walkthrough — photos, written descriptions, a target completion date — is the difference between getting paid and chasing the customer for two weeks.
A digital punch list tied to the job record (with photos of each item, a checkbox per item, customer sign-off when complete) is one of the highest-leverage workflow improvements a flooring shop can make.